Refund policy
Return & Refund Policy
Last updated: October 14, 2026
This policy explains how to return a product, cancel an order or get a refund from Nickpods.com (operated by FJUD Solutions AB, org. no. 559548-0863, Sweden). Your statutory consumer rights always apply in addition to this policy.
Overview
| Situation | What you can do | Time limit | Return shipping paid by |
|---|---|---|---|
| Cancel an order before it is dispatched | Full refund | Until the order has been dispatched | – |
| Change of mind (unopened products) | Refund (right of withdrawal) | Tell us within 14 days of delivery, return within 14 days after that | You |
| Wrong product or wrong quantity delivered | Correct product sent, or full refund | Contact us within 14 days of delivery | Us |
| Product damaged in transit or faulty | Replacement or full refund | Contact us as soon as possible, at the latest within 2 months of discovering the fault | Us |
| Parcel never arrived | New parcel or full refund | Contact us if the parcel has not arrived within 10 business days of dispatch | – |
| Exchange (different flavour or strength) | Return unopened products for a refund and place a new order | Same as change of mind | You |
How to request a return or refund
- Email contact@nickpods.com with your order number, the products concerned and the reason. For damaged, faulty or wrong products, please attach a photo.
- We reply within 24 hours on business days with return instructions and the return address.
- Send the products back within 14 days of receiving our instructions. For damaged, faulty or wrong products we send you a prepaid return label, or tell you that you do not need to return the item.
- When the return has arrived and been checked, we confirm by email and issue your refund.
Change of mind – 14-day right of withdrawal
As a consumer you have the right to withdraw from your purchase within 14 days of the day you received your order, without giving a reason. Products must be returned unopened, with the original seal intact. For health protection and hygiene reasons, cans whose seal has been broken after delivery cannot be returned under the right of withdrawal (this does not affect your rights for faulty or wrong products). You may also use the EU model withdrawal form, but an email is enough.
If you return the whole order, we also refund the standard shipping cost you paid. You pay the cost of sending the products back to us.
Damaged, faulty or wrong products
If a product arrives damaged, is faulty, or is not what you ordered, we fix it at no cost to you: we send a replacement or the correct product, or give you a full refund including shipping. Under Swedish consumer law you can make a complaint about a faulty product for up to 3 years after delivery; please contact us within 2 months of discovering the problem.
Parcels that never arrived
If your parcel has not arrived within 10 business days of dispatch, email us with your order number. We open an investigation with DHL and, if the parcel is lost, send a new parcel or refund you in full – your choice.
Cancelling an order
You can cancel your order free of charge as long as it has not been dispatched. Email us as soon as possible with your order number. Once the order has been dispatched, you can instead use your 14-day right of withdrawal as described above.
When and how you receive your refund
- Refunds are always made to the payment method you used at checkout. We do not charge any fee for refunds.
- We issue the refund within 14 days of receiving your returned products (or proof that you have sent them back), and within 5 business days for cancellations, lost parcels and faulty or wrong products.
- Depending on your bank or payment provider, it can take a further 3–10 business days before the money is visible in your account.
- If a returned product has lost value because it was handled more than necessary, we may deduct the loss in value from the refund.
Uncollected parcels
If you do not collect your parcel and it is returned to us, we refund the price of the goods. We may deduct the original shipping cost and the actual return shipping cost charged to us.
Contact
FJUD Solutions AB · Tanneforsvägen 3, 122 47 Enskede, Sweden
Email: contact@nickpods.com · Phone: +46 8 506 524 67
Customer service: Monday–Friday 09:00–17:00 (CET)
If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (ARN), www.arn.se.