Shipping policy
Shipping Policy
Last updated: October 14, 2026
Nickpods.com is operated by FJUD Solutions AB (org. no. 559548-0863), Sweden. All orders are packed and shipped from our warehouse in Sweden with DHL.
Where we ship
We currently ship to the following countries: Austria, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. If your country is not available at checkout, we are unfortunately not able to deliver to it.
Shipping methods, costs and delivery times
| Shipping method | Cost | Delivery time after dispatch |
|---|---|---|
| DHL Service Point (collect at a DHL service point near you) | €12.90 – free on orders of €79 or more | 3–5 business days |
| DHL Standard (delivered to your address) | €12.90 – free on orders of €79 or more | 3–5 business days |
The same shipping prices and delivery times apply to every country listed above. The exact shipping cost for your order is always shown at checkout before you pay. There are no hidden fees.
Order processing
Orders placed on a weekday morning are normally dispatched the same business day. Orders placed later in the day, at weekends or on public holidays are dispatched the next business day. During very busy periods dispatch can take up to 2 business days. In total, most orders arrive within 1 week of ordering.
Tracking your order
When your order has been dispatched, you receive a shipping confirmation email with your DHL tracking number and a tracking link. You can also see the status of your order at any time by clicking Track Order in the footer of our website and logging in with the email address you used at checkout.
Late, lost or missing parcels
- If your parcel has not arrived within 10 business days of dispatch, or if the tracking has not been updated for 5 business days, please email us at contact@nickpods.com with your order number.
- We will open an investigation with DHL. If the parcel is confirmed lost, we send you a new parcel or give you a full refund (including shipping costs), whichever you prefer.
- If items are missing from your parcel, contact us within 14 days of delivery with your order number and a photo of the contents. We will send the missing items at no cost or refund them.
Damaged parcels
If the parcel arrives visibly damaged, please take a photo of it and contact us. We replace or refund damaged goods free of charge. See our Return & Refund Policy for details.
Uncollected parcels
If a parcel is not collected from the service point and is returned to us, we refund the price of the goods. We may deduct the original shipping cost and the actual return shipping cost charged to us by DHL.
Taxes and local rules
All prices include VAT. Because we ship within the EU, no customs duties apply. Rules for nicotine products differ between countries: please make sure that nicotine pouches may legally be purchased and used in your country before you order.
Age requirement
We only sell to customers who are 18 years or older. We may ask for proof of age and cancel orders where the buyer’s age cannot be confirmed.
Questions
Customer service: contact@nickpods.com · +46 8 506 524 67 · Monday–Friday 09:00–17:00 (CET). We answer all emails within 24 hours on business days.